Privacy Policy

Effective Date: 2026年7月15日

ZoeGlow (“we”, “us”, “our”) operates the website zoeglow.com (the “Site”), selling custom pet memorial & personalized pet souvenir products. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our Site, create an account, place orders, subscribe to newsletters or contact customer support.

This policy complies with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), CalOPPA, Canada PIPEDA and global consumer privacy laws. By accessing and using our Site, you agree to the data practices outlined below.

1. Information We Collect

We collect two categories of data: Personal Identifiable Information (PII) and non-personal anonymous technical data.

1.1 Personal Information You Voluntarily Submit

Account data: Name, email address, account password, saved shipping/billing preferences
Order & checkout data: Full name, phone number, billing address, shipping address, pet name/photo/custom engraving text for personalized products
Payment data: Billing credentials, card type, transaction records. We do NOT store full credit card numbers; all payment processing is handled securely by third-party gateways.
Marketing data: Email address if you opt into our newsletter, preference on pet product categories
Support data: Messages, photos, contact info submitted via contact forms, live chat or email support
Custom media: Pet photos uploaded for custom portrait/engraving orders

1.2 Automatically Collected Technical Data

When you browse zoeglow.com, we automatically gather non-identifiable information via cookies, pixels, analytics tools:

IP address, device type, browser version, operating system
Page visit history, click stream, cart activity, time spent on pages
Referral source (social media ads, Google search, backlinks)
Cookie consent status, device identifiers

2. How We Use Your Personal Data

We only process data for legitimate business purposes, with clear legal bases (contract, consent, legitimate interest, legal compliance):

Fulfill orders: Process payment, manufacture custom pet goods, arrange shipping, send tracking & delivery notifications
Account management: Create & maintain your customer account, save order history and delivery addresses
Customer support: Reply to inquiries, resolve order issues, handle returns/refunds
Personalization: Generate custom pet art/engravings using your uploaded pet photos and text
Marketing communications: Send promotional emails, new product launches, discount codes only if you explicitly subscribe; you may unsubscribe anytime
Site improvement: Analyze visitor behavior to optimize website layout, product pages and checkout flow
Fraud prevention & security: Detect fake orders, unauthorized logins and payment fraud
Legal compliance: Retain transaction records to meet tax, accounting and consumer protection legal requirements

3. Who We Share Your Information With

We never sell, rent or trade your personal data to unaffiliated third parties for advertising without your explicit opt-in consent. Limited data sharing occurs only with trusted service providers necessary to run our store:

3.1 Payment Processors

PayPal, Stripe: Process secure checkout transactions; they handle all sensitive card data under their own strict privacy policies.

3.2 Fulfillment & Logistics Partners

Print-on-demand manufacturers, shipping carriers (USPS, UPS, DHL, Royal Mail): Receive your shipping address, order items and custom pet artwork to produce and deliver goods.

3.3 Analytics & Marketing Tools

Google Analytics, Facebook/Meta Pixel, TikTok Pixel: Track website traffic and ad performance; anonymize user data where possible.

3.4 Website & Hosting Services

WordPress, WooCommerce, Cloudflare, hosting providers: Store website database, secure site traffic and manage server infrastructure.

3.5 Legal Disclosures

We may release your data if required by law: court orders, government regulatory requests, fraud investigation or to protect our legal rights.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking pixels. A full Cookie Policy is linked in our website footer for detailed breakdown.

Strictly necessary cookies: Required for cart function, account login, checkout flow — cannot be disabled
Analytics cookies: Measure site performance (requires visitor consent for EU users)
Marketing/advertising cookies: Serve personalized pet product ads on social platforms (opt-out available)

You may disable cookies via your browser settings, but some site functions (cart, checkout) may stop working fully. We respect Global Privacy Control (GPC) opt-out signals for California visitors.

5. Data Retention Period

We store your personal data only as long as required for the stated purpose:

Order transaction records: Retained for 7 years to satisfy tax and accounting legal obligations
Customer account data: Stored until you submit a deletion request; inactive accounts with no orders for 3 years may be purged
Newsletter email: Saved until you unsubscribe or request data erasure
Uploaded pet custom photos: Deleted 90 days after order completion unless you request us to save them for repeat orders
Analytics cookie data: Anonymized and stored for maximum 26 months

6. Cross-Border Data Transfers

ZoeGlow operates globally, and your data may be transferred and stored on servers outside your country (including the United States). We implement Standard Contractual Clauses (SCCs) and vendor data processing agreements to ensure EU/EEA user data receives equivalent privacy protection when transferred internationally.

7. Legal Rights of Users

7.1 Rights for EU/UK Residents (GDPR)

You hold the right to:

Access: Request a full copy of all personal data we store about you
Rectification: Correct inaccurate shipping, contact or order information
Erasure (“Right to be Forgotten”): Request permanent deletion of your account and all associated data
Restrict processing: Limit how we use your information under specific conditions
Data portability: Receive your order/contact data in a machine-readable format to transfer to another merchant
Object: Opt out of marketing emails or processing based on legitimate interest
Withdraw consent: Revoke newsletter or cookie tracking consent at any time

7.2 Rights for California Residents (CCPA / CPRA)

California consumers have additional rights:

Right to know: Request disclosure of categories of personal data collected, used and shared
Right to delete: Submit full data deletion requests
Right to opt-out of “sale/sharing” of personal data for cross-device advertising
Non-discrimination: We will not charge extra or deny services if you exercise your privacy rights

To submit a CCPA opt-out request, email privacy@zoeglow.com with subject line “CCPA Opt-Out”.

7.3 How to Exercise Your Rights

Submit all data requests via email: privacy@zoeglow.com

Include your full name, registered email and order number(s) for identity verification.

GDPR requests: We respond within 30 calendar days
CCPA requests: We respond within 45 calendar days

8. Children’s Privacy (COPPA Compliance)

Our website and products target adult pet owners aged 18 and above. We do not knowingly collect personal data from children under 13. If you believe we have unintentionally gathered data from a minor, contact us immediately for full permanent deletion.

9. Data Security Measures

We implement industry-standard safeguards to protect your personal and payment information:

SSL/TLS end-to-end site encryption for all page traffic
Password hashing for customer accounts
Restricted internal staff access to order data
Regular server security updates and Cloudflare DDoS protection
No permanent storage of full credit card details

However, no online transmission or electronic storage method is 100% secure; we cannot guarantee absolute zero risk of data breach.

10. Third-Party Websites

Our Site may contain links to external social media, partner brand or payment gateway websites. This Privacy Policy only applies to zoeglow.com. We are not responsible for the data practices of external sites; please review their separate privacy policies before submitting personal data.

11. Policy Updates

We reserve the right to revise this Privacy Policy at any time. Material changes will be announced via website footer notice and email to registered account holders. The “Effective Date” at the top will reflect the latest revision. Continued site use after updates constitutes acceptance of the new terms.

12. Contact Information for Privacy Inquiries

Data Controller: ZoeGlow

Email for privacy support: hello@zoeglow.com

General customer service: hello@zoeglow.com